Thank you for choosing our automated chatbot assistant. We want to ensure your experience is as smooth and transparent as possible, including how you manage your subscription.
1. Cancel Anytime
You can cancel your chatbot subscription at any time. There are no long-term contracts, lock-in periods, or hidden cancellation fees.
2. How to Cancel
To cancel your subscription, you can either:
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Log into your account dashboard, navigate to Billing/Subscription, and click "Cancel Subscription."
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Send an email to our support team at support@logic-leads.co.uk from the email address associated with your account. (Please allow up to 48 hours for manual email processing).
3. Access After Cancellation
Upon cancellation, your chatbot will remain active on your website, and you will retain full access to your account features until the end of your current paid billing cycle.
For example, if your monthly renewal date is the 15th, and you cancel on the 5th, your chatbot will continue to capture leads and answer FAQs until the 15th. At that point, your subscription will terminate, the chatbot will be deactivated on your site, and you will not be charged again.
4. No Refunds
We do not offer pro-rated refunds for partial billing cycles or unused chat volume. All payments are non-refundable. To avoid being charged for your next billing cycle, please ensure you submit your cancellation request at least 24 hours before your automatic renewal date.
5. Data Retention
Following the termination of your subscription, your lead data, chat history, and custom FAQ configurations will be securely stored for 30 days, allowing you to easily reactivate your bot in the future if you choose. After this period, data may be permanently deleted from our servers.