Cancellation policy

Cancellation and Refund Policy

Last Updated: October 2026

This Cancellation and Refund Policy governs the subscription terms and services provided by Logic Leads Auto ("we," "us," or "our") for our digital quoting, booking, automated FAQs, and multi-instance AI platforms (including our Business and Enterprise plans).

By subscribing to or purchasing any of our services, you agree to the terms outlined below.

1. Subscription Billing & Cancellation Terms

  • Billing Cycle: All plans (including the £299/month Business and £799/month Enterprise) are billed on a recurring monthly basis.

  • Cancellation Notice: You may cancel your monthly subscription at any time. To avoid being charged for the upcoming billing cycle, you must submit a cancellation request at least 14 days prior to your next renewal date.

  • Effective Date: Upon cancellation, your subscription will remain active, and you will retain access to your account and services through the end of your current paid billing period.

2. Setup Fees & Onboarding

  • Non-Refundable Setup Fees: Any initial setup, onboarding, custom AI deployment, or configuration fees paid prior to or at the start of your subscription are strictly non-refundable.

  • Setup fees cover the manual technical labor, subdomain setup, and initial localised AI training required to launch your platform.

3. Refunds & Usage

  • Monthly Subscription Fees: Recurring monthly subscription fees are non-refundable once billed. We do not provide prorated refunds or credits for partial billing periods, unused chat leads, or unused pooled conversations.

  • Included Allocations:

    • Organisational Solution: Includes up to 3,000 chat leads per month.

    • National Brand Solution: Includes up to 10,000 pooled conversations per month.

    • Unused monthly interaction limits or chat leads do not roll over to subsequent months and are non-refundable.

4. How to Cancel

To submit a formal request to cancel your subscription:

  1. Log into your account dashboard and navigate to Account Settings > Billing > Cancel Subscription, or

  2. Send an explicit written request to our support team at support@logic-leads.co.uk from the primary email associated with your account.

5. Service Suspension or Termination

We reserve the right to suspend or terminate service access for accounts with overdue invoices or those in violation of our Terms of Service. In cases of account termination due to contract breach, setup fees and past monthly charges remain entirely non-refundable.